Satisfaction Plan
When selecting the duration of your trip, please include the day of departure and arrival from your point of origin.
The consultancy includes all research and up to 3 recommendations for:
Air - Selection of the best routes considering the lowest cost, travel time, stopovers and stop-overs.
Hotels - Selection of hotels considering based on evaluation research, cost, location, meals and special needs. Early check-in and late check-out.
Transport - Selection of trains, ferries, buses between cities considering the lowest cost, travel time, stopovers and stop overs.
Car rental - Selection of rental companies, vehicles, insurance terms, required documentation, IDP, pick-up and drop-off points.
Transfers - In and out transfer service, VIP concierge service at airports.
Cruises - Selection of routes and cabins, all-inclusive and ship add-on plans.
Activities - Guided and private tours, self-guided tours, with or without transfers, interactive classes, skip-the-line tickets and time reservations.
Restaurants, bars, clubs and beach clubs - Selection of establishments and recommendations based on reviews and location.
Local Events - Information about local and seasonal events that occur during the trip. Guidance on purchasing tickets, reservations, transportation and parking. Attractions and event agenda.
It also includes:
Personalized Travel Guide - Presentation of all searches in PDF with links to direct bookings.
Day-to-day itinerary - Delivery of a detailed itinerary included in the Personalized Travel Guide with a day-to-day schedule, considering the location and forms of transport of the selected activities.
Service:
Follow-up meeting (15 minutes) - Video call to align activities and review the draft.
Conclusion meeting (30 minutes) - Video call to review the final itinerary.
Real-time communication via WhatsApp 16 hours a day before and during the trip.
TERMS AND CONDITIONS
- Minimum hire: 3 days trip.
- For groups of more than 4 passengers, there is an additional charge of $5 per person/per day if there is no difference in trip elements.
- 1 Personalized Travel Guide per group.
- The Personalized Travel Guide included in this package is a digital material with PDF presentation, and there is no possibility of delivery of printed material. Passengers can print the Personalized Travel Guide if they wish. If you want the script in the interactive application, an extra fee of $50 will be charged.
- Travel less than 30 days in advance of departure date is charged a $100 Priority Fee and the Personalized Travel Guide is delivered within 7 business days.
- For each element of the trip, 3 options will be offered with different costs and conditions. The passenger will book the option of their choice.
- The plan does not include finalizing reservations. The passenger must access the service providers' portals and complete the reservation under the terms and conditions offered by the provider.
- The Travel Designer is not responsible for possible unavailability or price changes.
- The Travel Designer is not responsible for providing the selected service. The responsibility for execution lies entirely with the chosen service provider.
- The Travel Designer is not responsible for the quality of the selected service. The responsibility for execution lies entirely with the chosen service provider. Complaints must be directed directly to the service provider.
- The Travel Designer is not responsible for possible cancellations by the passenger and/or service provider. See prices for Trip Cancellation/Refund Assistance.
- The images of this product are for illustrative purposes only.
CANCELLATION POLICY
- After delivery of the Personalized Travel Guide, the consultancy fee is non-refundable.
- In cases of trip cancellation before delivery of the Personalized Travel Guide, the security deposit is non-refundable.
- In case of trip cancellation before the Initial Meeting: 10% penalty on the security deposit.
DELIVERY INFORMATION
- The delivery time for the Personalized Travel Guide varies according to the destination and duration of the trip. Consult your Travel Designer for more information.
- Travel less than 30 days in advance of departure date is charged a $100 Priority Fee and the Personalized Travel Guide is delivered within 7 business days.